Shipping & Return
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, unless there is an issue with the product. It must also be in the original packaging.
We accepts return or refund for change of mind or wrong items been ordered. In this case, customers will need to return the items to Xtron and make sure the items returned are in original re-sell-able condition. Customers will also be charged for the actually cost of the original shipping and a re-stocking fee equals 10% of the order value.
Unfortunately we are not able to accept return for opened product. Defected item with proof of defect including photo(s) and explanation of the problem may be eligible for an exchange. Please email us with detail information of the defected item, we will carefully review each case and response promptly to resolve the situation.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspect the time.
If your return is approved, we will initiate a refund to your credit card (or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How to return
If you need to return the item(s), please Contact Us with your order number and details about the product that you would like to return. We will respond with the instructions how to return the items.
We are currently only ship to Australia.
You will be entitled for free shipping for order above $120 or flat rate for any order below. *Unfortunately we are not able to provide free shipping or flat rate for Northern Territory area. For NT the shipping will be calculate base on your location.
Please choice the shipping option during the checkout, if you select "no signature required" (only for flat rate) shipping option, The courier may leave the package at your front door, you will need to make sure your premises is secure, we may not be able to assist incase of package missing or stolen once the courier left your premises.
If you select signature required (default for free shipping), and you are not available on the delivery day, normally the courier company will leave a card to reschedule the delivery, but in some case they may drop the package at the nearest newsagent on your area for your convince, please check carefully the time when you can pickup.
If you combine build plate (only the one with PET film) with other product, the product will be ship separately.
Please make sure you provide a valid email and contact number, in case we need to contact you regarding your order or address.
To avoid any delay on your delivery, please make sure you enter the address correctly and completely, we will email you if our courier company cant find your address, we will only send out the package until we receive your confirmation to avoid sending it to wrong address.
Please allow 1-2 business days for use to prepare your order. Your package normally will be pickup and deliver by the courier company the next morning, unless its on public holiday or weekend.
Please contact us if you need any assistance for your shipping option, including express shipping. Unfortunately at this moment we are not able to provide same day express shipping option.
Delivery Estimates (reference only, exclude build plate)
- 1 to 2 business days to Adelaide
- 1 to 2 business days to Albury
- Same or next business day to Bendigo
- 2 to 5 business days to Brisbane
- 4 to 7 business days to Bundaberg
- 4 to 7 business days to Cairns
- 1 to 2 business days to Canberra
- 1 to 2 business days to Central Coast
- 2 to 5 business days to Coffs Harbour
- 3 to 10 business days to Darwin
- Same or next business day to Geelong
- 2 to 5 business days to Gold Coast
- 3 to 5 business days to Hobart
- 3 to 5 business days to Launceston
- 4 to 7 business days to Mackay
- 4 to 7 business days to Maryborough
- Same or next business day to Melbourne
- 1 to 2 business days to Newcastle
- 2 to 5 business days to Northern Rivers
- 5 to 10 business days to Perth
- 2 to 5 business days to Port Macquarie
- 4 to 7 business days to Rockhampton
- 4 to 7 business days to Sunshine Coast
- 1 to 2 business days to Sydney
- 2 to 5 business days to Sendle to Toowoomba
- 4 to 7 business days to Sendle to Townsville
- 1 to 2 business days to Sendle to Wollongong